Privacy Policy

1. Introduction

VenueSlots ("we", "us", or "our") operates venueslots.com. This Privacy Policy explains how we collect, use, and protect your information when you use our booking management platform.

2. Information We Collect

• Account information: Name, email address, and organization details when you sign up.
• Venue information: Business name, address, phone, email, and business hours you provide during onboarding.
• Booking data: Customer names, phone numbers, and booking details entered by your staff.
• Payment information: Billing is handled by Stripe. We do not store credit card numbers. We store your Stripe customer and subscription IDs.
• Usage data: Pages visited, features used, and general usage patterns to improve the service.

3. How We Use Your Information

• To provide and operate the VenueSlots platform
• To process subscription payments via Stripe
• To send SMS booking confirmations and cancellation notices via Twilio
• To send transactional emails via SendGrid
• To authenticate users via Clerk
• To respond to support requests
• To improve our product and fix issues

4. Third-Party Services

We use the following third-party services to operate VenueSlots:

• Clerk — authentication and user management
• Stripe — subscription billing and payment processing
• Clover — walk-in payment processing (per-venue credentials)
• Twilio — SMS notifications
• SendGrid — email notifications

Each service has its own privacy policy. We encourage you to review them.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days before deletion. You may request immediate deletion by contacting us.

6. Data Security

We use industry-standard security practices including encrypted connections (HTTPS), secure credential storage, and access controls. No method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@venueslots.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via an in-app notice.

9. Contact

Questions about this policy? Contact us at support@venueslots.com.