Terms of Service

1. Acceptance of Terms

By creating an account or using VenueSlots ("Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

VenueSlots is a cloud-based booking management platform for entertainment venues including gaming lounges, arcades, VR experiences, and similar businesses. The Service includes a walk-in kiosk, online booking, payment processing integration, and staff management tools.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must be at least 18 years old to use this Service.
• One account per venue. Multiple locations require a Business plan.

4. Subscription and Billing

• VenueSlots offers a 14-day free trial. No credit card required to start.
• After the trial, a paid subscription is required to continue using the Service.
• Subscriptions are billed monthly. Prices are as listed on our pricing page.
• Upgrades take effect immediately with prorated billing. Downgrades take effect at the next renewal date.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days notice.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its servers
• Resell or sublicense the Service without written permission
• Use the Service to process payments outside of your registered venue

6. Payment Processing

Walk-in payments are processed through Clover using your own merchant account. SaaS subscription billing is handled by Stripe. VenueSlots does not handle or store payment card data. You are responsible for compliance with applicable payment regulations.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You own your venue and booking data. We do not sell your data to third parties.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime or data loss.

9. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may cancel your account at any time from the billing settings page. Upon termination, your data will be retained for 30 days before deletion.

10. Limitation of Liability

VenueSlots is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid in the 3 months preceding the claim.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify you of significant changes by email.

12. Contact

Questions about these Terms? Contact us at support@venueslots.com.